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Ivy

Inbox Triage & Support First-Responder · Customer replies

Answers your common support questions in seconds, in your voice.

What she actually sends

A customer asked to change their delivery date.

IvyA same-minute support reply
Hi Sam, yes! You can change your delivery date up to 6pm the day before. I've moved yours to Friday as you asked. Anything else, just reply here. Ivy

Does

  1. 1Answers every message within a minute
  2. 2Answers common questions in your voice
  3. 3Sorts and labels what comes in
  4. 4Escalates the hard ones with a draft
  5. 5Asks for the one missing detail
  6. 6Makes sure nobody is left waiting
  7. 7Posts a daily volume summary

Teach her more after hiring, in plain words.

Never does

  • Invents policy, pricing or a promise
  • Promises a refund, a discount or a delivery date
  • Shares one customer's details with another
  • Quotes a customer's message in full

You approve every action at first. Every action is logged.

Works in

No apps to connect. Ivy works from her own email, number and Slack.

Reach her on

  • Email
    Sends and receives email on her own address
  • Phone
    Calls and texts on her own number. Sending texts and WhatsApp are coming soon
  • Slack
    Works in your channels, pings you when they need you
Hire Ivy